GPS Repair Problems? Ask a GPS Technician for Answers ASAP
Hi, my name is ***** ***** I will be happy to assist you today. Sorry to hear you are having issues with your Garmin edge.
First, how old is the device? Does it do this on battery power, while connected to external power, or both? When you plug it into the computer using the USB cable, does it stay on?
Got it, Thanks. I see you have tried to hard reset and that did not work. Please give me a minute to review some notes.
Thanks. Lets try this. Power the edge completely off. Then hold down the Lap button and while holding it down, connect it to your computer. Continue to hold the lap button, if the device doesnt turn in, press and hold the poewr button to turn it on but do not release the lap button.
This will force the device to go into storage mode. You should now have access to the garmin drive from your computer. Open the garmin drive and locate a folder labeled new files. Clear all files from that folder, and then restart your Garmin. Does it boot to the main menu now?
Is it attempting to connect or is it just boot looping when doing the procedure above?
Got it. Please power off the device again and disconnect from the computer. Hold the lap/reset button, then plug it into the computer. This time do not press the power button, wait for the device to turn on by itself. Remember to continue holding the lap/reset button until the drive shows up on the computer.
It can take up to 3 minutes for the device to be recognized by the computer using this method.