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Richard, Technician
Category: GPS
Satisfied Customers: 74714
Experience:  GPS Specialist
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My Garmin forerunner 935 would not turn on two nights ago. I

Customer Question

Good evening
JA: Hi. How can I help?
Customer: good evening
JA: Hello. How can I help?
Customer: good evening my Garmin forerunner 935 would not turn on two nights ago. I tried all the advice on the websites and to no avail. Later that night it did come on and I have used it for the last two days. This evening the screen is blurry and I can’t see anything. It appears to be on as the green light is flashing albeit the screen is not working.
JA: Are there any lights on your Forerunner when you try charging it? Does the screen change at all?
Customer: When I charge it the green light goes off, the screen is now virtually blank. It has almost full battery at the moment.
JA: Has there been any damage to your GPS recently?
Customer: Not that I am aware of.
JA: Anything else you want the GPS Expert to know before I connect you?
Customer: I don’t think so.
Submitted: 1 year ago.
Category: GPS
Expert:  Virtual-mod replied 1 year ago.

I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.

I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.

Thank you!
Expert:  Richard replied 1 year ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble with your GPS. I know that can be frustrating. Hopefully, we can get this resolved quickly.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the GPS and hold the power button to off for 60 seconds.

Release, then connect the charger and try to turn on the GPS.

Let me know the results please

Thank you