How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Technician
Category: GPS
Satisfied Customers: 64877
Experience:  GPS Specialist
32989067
Type Your GPS Question Here...
Richard is online now

I haven't connected my vivoactive 3 with Garmin Connect sine

Customer Question

Hi-I haven't connected my vivoactive 3 with Garmin Connect sine the end of last year-my fault- but in doing so today realise only the June 2020 data has synched, Am I able to download all my 2020 data month by month or is the moment lost? many Thanks
JA: Did you download all the necessary software for the update (e.g. Garmin Express or WebUpdater)?
Customer: Probably not I suspect
JA: How's the Internet connection while updating? Have you tried restarting your computer and trying the download again?
Customer: I'm synching between my GPS and my iPhone and the internet connection is fine. I'm connected now phone to watch
JA: Anything else you want the GPS Expert to know before I connect you?
Customer: No thanks-that's it...
Submitted: 5 days ago.
Category: GPS
Expert:  Virtual-mod replied 4 days ago.
Hello,

I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.

I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.

Thank you!
Expert:  Richard replied 3 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

You can only download what it synchs sorry, everything available on the watch will be downloaded when it foes the synch