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Josh, Customer Service
Category: GPS
Satisfied Customers: 33851
Experience:  dasdasd
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Just updated my TomTom 6000 and now it will not work, TomTom

Customer Question

Just updated my TomTom 6000 and now it will not work
JA: What's the brand and model of your product?
Customer: TomTom truck 6000
JA: What have you tried so far?
Customer: On and off
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: Not a lot more to tell you
Submitted: 14 days ago.
Category: GPS
Expert:  Josh replied 14 days ago.

Hi! My name is ***** ***** I will be assisting you today. Please note that the steps below may not resolve the issue initially but I am happy to assist you further if necessary.


Press and hold the On/Off button until you hear the drum sound. Release the button, the device should restart.

After the soft reset, check to see if the issue continues.

Customer: replied 14 days ago.
Still got the issue no working
Expert:  Josh replied 14 days ago.

I have reviewed your issue/response above but I am still not sure exactly what you need help with. Please understand that I cannot see your screen/device so you will have to describe any issue that you having/seeing in full detail to help with the troubleshooting process.

With that being said, please respond with more detail about the situation in order to assist you further.