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Richard
Richard, Technician
Category: GPS
Satisfied Customers: 73083
Experience:  GPS Specialist
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My vivosmart 4cwas not connecting with smartphone now it is

Customer Question

My vivosmart 4cwas not connecting with smartphone now it is runningballbthectimevon nationalities cant movevit back
JA: What's the brand/model and Operating System (OS) of your smartphone?
Customer: Vivosmart 4 andxsansung
JA: How long has this been going on with your smartphone? What have you tried so far?
Customer: Judtcsincecyesterdsy
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: No
Submitted: 15 days ago.
Category: GPS
Expert:  Richard replied 15 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble with your TV. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV and any other devices connecting to the TV such as a cable box, wifi router ect (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the TV and connecting devices, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 15 days ago.
The problem is with my Garmin Fitbit not a tv
Expert:  Richard replied 15 days ago.

Can you please hold the power button on the device until you see a menu and choose power off.

Then power on the device and tell me if it can now connect to the watch.

Thank you

Customer: replied 15 days ago.
I have already paid you for an answer do please give it to me
Expert:  Richard replied 15 days ago.

Can you please hold the power button on the device until you see a menu and choose power off.

Then power on the device and tell me if it can now connect to the watch.

Thank you

Customer: replied 14 days ago.
Ai havextried switchingbon handcuff as you suggest but this has made mo difference
Expert:  Richard replied 14 days ago.

What is the error you get when it fails to connect?

Customer: replied 14 days ago.
The dial remains the same it is showing a moving screen and languages
Expert:  Richard replied 14 days ago.

It is asking you to select a language?

Customer: replied 14 days ago.
Dont want a phone call please reply on line
Expert:  Richard replied 14 days ago.

It is asking you to select a language?

Customer: replied 14 days ago.
Expert:  Richard replied 14 days ago.

Select the language you wish to use please

Customer: replied 14 days ago.
It is now showing a moving message searching for Garmin connect mobile
Expert:  Richard replied 14 days ago.

make sure you have the Gamin Connect app open on the cell phone. Do you?