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Michael, Home Appliance Technician
Category: Home Improvement
Satisfied Customers: 9568
Experience:  Home Appliance Technician
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i got a worcester-bosch greenstar 24i combi boiler the flame

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i got a worcester-bosch greenstar 24i combi boiler the flame light on is not on and the blue mains on/off indicator+fault diagnostic light flashes with the reset button flashing on have tried the reset button a few times but still same fault

Hi sorry to hear that,
how old is your boiler?
Customer: replied 3 years ago.

i brought it and was installed 23-03-2010

Thank you for that Jack,
When was the last time it was professionally cleaned?
Customer: replied 3 years ago.

2 years ago by british gas


Thanks Jack, it sounds like tats the first thing to have done because this error could be the control board but most times its a clog somewhere in the vent line that supplies the gas, could be the thermocouple as well, not expensive though.
I will stick with you until this is fixed but
since this may take some time, if you will rate my service in a positive fashion thus far before you close this page, the system will allow me to schedule free follow ups with you and also ensure your question will NOT close or time out;-)
You will then be able to contact me at anytime at no additional cost until we have this fixed for you.

Thank you XXXXX
Michael and other Home Improvement Specialists are ready to help you
Customer: replied 3 years ago.

hi michael i got british gas engineer out and he found the when my daughters hamster got out some how he got in and chewed the ignition cable thats y my combi-boiler would not work but i would like to thank you for ur help thank you

LOL I have been there as well;-)
Your very welcome, anytime!
Have a great day!