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Michael, Home Appliance Technician
Category: Home Improvement
Satisfied Customers: 9568
Experience:  Home Appliance Technician
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I have just purchased a DVD player to go with my Toshiba tv

Customer Question

I have just purchased a DVD player to go with my Toshiba tv and as I plugged the fittings in, the screen has no picture. the remote control is not working, even with new batteries. what could have gone wrong? my tv is about between 5-6 years old, thanks in adwance, Kirsten Pedersen ***********
Submitted: 3 years ago.
Category: Home Improvement
Expert:  Michael replied 3 years ago.
Hi Kirsten,
Please make sure you have the wires hooked up correctly, and then make sure you are on the right channel.
Also you may need to do this from the TVs menu. that should do it.
Do all of this with the DVD player ON so the set will recognize it.
I will stick with you until we have this working but
since this may take some time, if you will rate my service in a positive fashion thus far before you close this page, the system will allow me to schedule free follow ups with you and also ensure your question will NOT close or time out;-)
You will then be able to contact me at anytime at no additional cost until we have this fixed for you.

Thank you
Tech Michael

Customer: replied 3 years ago.

I've done all that, whitch is the right channel, when the remote isn't working, kirsten

Expert:  Michael replied 3 years ago.
Hi Kirsten,
is the DVD player new or used?
Thank you
Tech Michael
Expert:  Michael replied 3 years ago.