How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michael Your Own Question
Michael, Home Appliance Technician
Category: Home Improvement
Satisfied Customers: 9568
Experience:  Home Appliance Technician
Type Your Home Improvement Question Here...
Michael is online now

Hello, I have a Samsung fridge freezer - RS21. The fridge is

This answer was rated:

Hello, I have a Samsung fridge freezer - RS21. The fridge is warm due to the fridge evaporator being completely frosted over. the fridge fan, defrost heaters, thermal fuse and defrost sensor are ok. I see that there is a modified evaporator cover with heat transfer clip for this model. will replacing this part resolve the defrost issue or do I need the control board or both ?
Hi and Happy new year,
The first thing you need to do is completely defrost the unit with the doors open for 24 hours. then wipe up any standing water. Next turn the unit back on and let me know what happens over the next few days.
There are other components involved in the defrost circuit. But we need to get this far first so I can be sure what you need to change for sure to fix this.
its not likely the control board.
I will stick with you until this is fixed, please don’t forget to rate my service to you before you close this page. I will be available to you at no additional cost , you can then get in touch with me anytime by simply replying to this message.
Thank you and have a great day !
Tech Michael
Michael and other Home Improvement Specialists are ready to help you