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KevinWhiteJA, Home Appliance Technician
Category: Home Improvement
Satisfied Customers: 4817
Experience:  Worked on Appliances for more than 15 years
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Zanussi integrated fridge freezer not cooling, freezer now

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Zanussi integrated fridge freezer not cooling, freezer now also defrosted, its built in so not able to move in order to look at the back, is making a noise but not like it used to.Model no ZBB28650SAThanks Mary

Good afternoon Mary,

You have reached, an independent paid question and answer platform that matches experts in various skills to customers.

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

This indicates temperature issue and/or an air flow problem due to heavy ice build-up inside the rear wall of the appliance.

The noise that you hear could be coming from fan hitting ice.

Please try this:

Leave it unplugged and empty with door open for around 24-36 hours.

Then plug it back (expect some water on the floor) and wait for another 8 hours so it gets back to optimum temperature.

The problem should be resolved.

However, if the issue appears again then the problem is with defrost operation.

You will have to test/replace the temperature sensor and/or defrost heater element to resolve the issue.

You may see automated adverts for phone support.

I am afraid, I am not available for phone call and we can continue via chat.

Please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with today.

Have a wonderful day.

Thank you.

Customer: replied 11 days ago.
Hi Kevin,Thanks, ***** ***** water runs out will it be at the back into drip tray or where ? it is built in so am trying to avoid water damage to wooden floor.Tks Mary

It won't run out on the floor Mary.

Please try and let me know how it goes.


Customer: replied 11 days ago.
Great thanks Kevin

You're welcome and Good Luck.

Customer: replied 11 days ago.
Hi Kevin,
It is a non frost freezer so will it still take 24/36 hrs ?

Yes, that is correct.

Please try and you can still post back here if you require further assistance.

Customer: replied 11 days ago.


Customer: replied 9 days ago.
Hi Kevin,
Left unpowered for 36 hrs, not cooling at all.Thanks Mary

Good morning Mary,

I am afraid the thermostat and/or defrost heater is faulty and will need replacement.

You may contact Zanussi to book fixed price repair.


Customer: replied 7 days ago.
Hi Kevin,Just checking it not something to do with the fuse in my box that powers the fridge, like if the fuse was faulty then the fridge would not power on at all right ?Thanks

Hi Mary,

Yes, if it was the fuse that was faulty the fridge would not power on at all.


Customer: replied 7 days ago.
Thanks Kevin

You are very welcome.


KevinWhiteJA and other Home Improvement Specialists are ready to help you
Customer: replied 6 days ago.
Hi Kevin,Tried powering on 1 last time last night a fridge and freezer seem OK now both cooling really good, it may be a sign it wont last much longer if things are starting to fail but its OK for now.Thanks for all your help Mary

Glad it is sorted Mary :) You're welcome and Good Luck.