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Tim JA
Tim JA, Construction Worker
Category: Home Improvement
Satisfied Customers: 3159
Experience:  Owner at Self-employed
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Trying to connect new smart monitor to existing British Gas

Customer Question

Trying to connect new smart monitor to existing British Gas smart meter
JA: What's the brand and model of your product?
Customer: british Gas own model geo old one no longer comes on so bought one from eBay bi
JA: What have you tried so far with your Plum product?
Customer: Just turned it on but obviously cannot find smart meter
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: no just how to connect to meters
Submitted: 19 days ago.
Category: Home Improvement
Expert:  Tim JA replied 18 days ago.

Good afternoon, and welcome to the Technical section in Just Answer, an independent paid question and answer platform that matches customers' questions to experts in various skills. My name is ***** ***** I'll be happy to help you today.

I'm sorry to hear of your smart meter problem.

How long has it been since you turned on the monitor? And how far is it from the meter?

Expert:  Tim JA replied 18 days ago.

Good morning, I haven't heard back from you yet. Without the requested information, I can only give you a fairly general answer. I hope it is helpful.

The next step is to follow the guidance on the following web page:

Using your smart energy monitor

If you can respond with more details, I can be more specific and likely add more information for you.