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LOAJ3256, Technician
Category: Home Cinema System
Satisfied Customers: 307
Experience:  35 years in Home Theater and Systems Integrator, Senior
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Just purchased a 47" samsung led tv. When trying a dvd i get

Customer Question

Just purchased a 47" samsung led tv. When trying a dvd i get a perfect picture but no sound. Can you help please?
Submitted: 3 years ago.
Category: Home Cinema System
Expert:  Shahid replied 3 years ago.
Hello, my name is***** be happy to assist you.
Please allow me to ask you a few questions to diagnose the problem.

- Can you please get me the model number written on Samsung TV and DVD player in question to see what could be the reason of no sound?


Customer: replied 3 years ago.

UE48H8000 48" LED TV




Expert:  Shahid replied 3 years ago.
Thanks Kathleen for model info.

- On what port the sound bar is connected to TV?
- Also, what type of connection wires/ cable used to connect DVD player to TV?
- Do you get DVD playback sound in TV built in speakers?

Customer: replied 3 years ago.

Not sure about the port.


LAN port on the wall to TV rear panel.


Wireless IP Router or Modem with a DHCP server


External Modem (ADSL/VDSL/Cable TV

Expert:  Shahid replied 3 years ago.

Do you get TV program sound in HW-F750 sound bar?
If yes, where does the cable from sound bar go in TV, please check the label of that jack?