Denon AVR-1910: Attached HDMI cable to HDP slot from a media

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Well, you have a few options here,

One would be to leave it connected to the tv, and run a separate optical cable from the tv back to the denon for audio

the other is to adjust the input mode/assignment of the denon to match the port used.

For example, the input you're using may be defaulting to an optical/coax input

you'd need to go into the setup menu, into Digital Input Assign, and set your input port to hdmi (rather than opt/coax)

You can also then set the input MODE to hdmi (rather than digital, or auto)

Yes, these settings are adjusted quite easily from the setup menu

if it isn't working, then you can try a different connection, such as optical out of the media box to the denon (say on cable/sat mode)

if that still doesn't work, then the issue is an incompatibility between the denon and the box, meaning the denon isn't decoding the audio stream properly

You could, yes, but I'm in the US, and I do not have a toll free number.

by default though, that HDP port should be looking for hdmi audio.

can you initially try setting the denon on the HDP input

and then hit the small INPUT MODE button on the front, repeatedly, until it comes up to HDMI as the selection

ok

thanks

so that does look like it is properly defaulting to hdmi audio

and you say you did get audio when the box was plugged directly to the tv?

or you never had sound out of the box at all?

okay so that isn't going to be a denon issue then, it is something with the box

does this box have an actual hdmi port on it?

Or is it a dvi port?

Ok did you check that input mode button I mentioned earlier?

If still no luck there, then the next step would be to enable the tv speakers (temporarily) and test the box direct to the tv. If still no sound that way, it would at least isolate this as being an issue with the box and not the denon or tv

can you tell me the make/model of the media box?

the screen you sent is the input assignment

there is also input mode (an actual button on the front)

they work a bit differently though

because you can have multiple connections for some devices, and in some cases with a multizone setup you may have both analog and digital connections in place

so both the input assign which you already did, and the input mode need to be set

Okay, well it looks like this box does have an optical port

can you try using an optical cable to the denon (you'd need to use a different port, say tv, just to test initially). If that works, then we can adjust the input assign to associate the optical with HDP input

Fiber optic

see that little gray square port to the right of the hdmi

you don't have this?

but you have the port

that is the important thing here

you'd have to get one of the cables,

but I don't really see any other option at this point

because it appears that for whatever reason the hdmi output is not working

it should, the box is built for it

but it may be a firmware issue

ok

all of your settings are correc

can you try the box directly to the tv via hdmi (with tv speakers enabled)?

at least then we'll know if it's just the box not outputting hdmi audio

i mean hdmi audio

then it is an issue with the box not outputting hdmi audio

I don't know that you can "fix" that,

but there is the workaround method of using the optical connection instead

you just have to go buy an optical cable, which is only about $5

sure

you can order these online, or get at most any store that sells electronics, computers, etc

it will be called an optical, fiber optic, or toslink cable

yes there are 2 on the denon, just to the lower right of the hdmi

exact same thing as you did before,

under HDP, but instead of HDMI under the input assign you choose digi

this is for audio only

you keep the existing hdmi cable in place for video

you're using optical for audio only, it is a full bandwidth digital connection, it is equal to hdmi

You wouldn't be connecting to the tv at all

You will use 2 cords from the box to the denon

hdmi for video, optical for audio

Because it is a different type of connection and processed differently.

You're getting video via the denon through hdmni

*hdmi

optical is separating out the audio to a separate connection, since hdmi audio isn't working

I thought this entire time that you were getting picture, but no sound

ok that is something entirely different then

if you aren't even getting video through the denon hdmi

then the hdcp functions of the box are not compatible with the denon

there is one thing you can try for that

power everything off

then turn on tv first, denon 2nd, and box last (unplug power to box, then back in)

I'm sure there are similar devices that will do the job, but most of them are probably not fully hdcp compliant either, due to the nature of the content

there is one other way around it, which is to buy a hdmi edid cloning device to put inline between the denon and the box

they are somewhat expensive, but it is about the only guaranteed way to make it work, other than using the split connections to the tv and the denon

okay, that is an hdcp incompatibility then,

basically, that means that the box cannot identify the tv as a secure display when passed through the denon

the only way around that is either the split connection (hdmi to tv, optical to denon), or passed through the device I just sent a link to

Oh you only have 1 hdmi port?

There are also hdmi switch boxes you could use

they are pretty cheap, certainly less than a new tv

If wiring is an issue, such as with a wall mounted tv that has the hdmi cable buried in the wall, you could put the box at the output of the denon, so just a single hdmi cable to the tv, with denon feeding into the switch, and also with the box into the switch

You're welcome, and sorry there isn't a simpler option here.

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Thank you, ***** ***** a good day,
Nathan

Well I am confident the solutions I've offered will fix the problem, it just isn't as simple as changing a setting, which is due to the box really. That is outside either of our control.