How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask p0llinate Your Own Question
p0llinate, Custom Installer
Category: Home Cinema System
Satisfied Customers: 28312
Experience:  Custom home theater installer. Authorized dealer top brands
Type Your Home Cinema System Question Here...
p0llinate is online now

I've just bought a Samsung HT3550 sound bar and it keeps

This answer was rated:

Hi I've just bought a Samsung HT3550 sound bar and it keeps switching itself on during the night
I have disabled the any connect system on the TV but it still keeps switching on
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble. What connection method are you using between the soundbar and the tv (or other devices)?If you disconnect everything from it, so it is hooked up to mains power only, does it still have the issue?
p0llinate and other Home Cinema System Specialists are ready to help you
Customer: replied 2 years ago.
Optical cable to set top box for virginmedia
haven't tried it just on its own
If only optical, it can't be a setting, that would point to a hardware problem.Test it on its own and if it still happens that way it would confirm an internal defect. In that case the best recourse is to return/exchange it for a new one, as repairs would ultimately be required to fix this.