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LOAJ3256, Technician
Category: Home Cinema System
Satisfied Customers: 307
Experience:  35 years in Home Theater and Systems Integrator, Senior
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I have had to get a replacment remote htl2100 soundbar

Customer Question

I have had to get a replacment remote for my htl2100 soundbar and cannot get the soundbar to operate, the remote is connected to to unit because it will switch on and off and change input ????
Submitted: 2 years ago.
Category: Home Cinema System
Expert:  MasterFixIt replied 2 years ago.
Hi, I am Tech Michael a specialist expert in this field and I will be assisting you today. I am a Master Technician that's dedicated to giving you the best Answer possible.If you are new to the site, this is briefly how it works:1. We may need some back and forth to exchange information (if needed) and there is no extra cost for replying.2. I will give you the best possible Answer for your problem without the ability of actually being present with you.The better you describe the problem, the quicker I can help ;-)3. Remember to leave a Positive Rating ,it doesn't cost anything additional to rate kindly;-)I am only credited for my time and expertise if you rate kindly.How old is your Soundbar?Does the new remote work any of the controls?Also o you knwo for certain that the soundbar works without the remote, in other words, are you sure the soundbar functions correctly without the remote?Please explain. Thank youTech Michael
Customer: replied 2 years ago.
Sound bar is approx 6 years old, there are no controls on the sound bar. When I connect the unit to to the tv and power the correct information comes up (it is a Philips htl2100) it is connected via the red white cable which should mean it comes through Aux ?
Expert:  MasterFixIt replied 2 years ago.
Hi yes you are correct on that, by default it picks that output.But I hate these soundbars because you can never tell if the remote is the problem etc.Is your soundbar still not outputting sound even with the new remote?ThanksTech Michael