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Andrew Smith
Andrew Smith, HVAC Technician
Category: HVAC
Satisfied Customers: 3768
Experience:  Heating and Controls engineer
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Hi,Can you help please?I have a 20 year old Glow-worm Hideaway

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Can you help please?
I have a 20 year old Glow-worm Hideaway 100 or 120 (The Gas Reference number is XXXXX 313 26 or 28) and the heat exchanger has gone ... water leaking out. I have had my wonderful Plummer around ... even on a Sunday afternoon ... and we are exploring options. He will contact his 'people' tomorrow but I was wondering if you could help or put me in touch with somebody who knows what they are talking about.
Our options seem to be ...
Option 1 try and track down a new/second hand Hideaway ... forgotten (and on a dusty shelf) by some distant supplier. Who could I contact?
Option 2 Try and find a new/secondhand Heat Exchanger: I dont know the Part Number. Who could I contact?
Option 3 Fit a new one which is suitable for running this big 1903 house! He recommends the Worchester Highflow or the Potterton Kingfisher MF: any other ideas?

jhvac :

I would definitely go with either of the new systems, they will be so much more efficient. Also it will be less of a headache to have a new system serviced and find parts when needed.

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By the way, I would definitely take the advice of your technician, he evidently has done everything he can to keep the system running.

Customer: replied 4 years ago.

I have found this on eBay and my man Mike XXXXX is going to speak to John, the seller. Would you like to ring him up on my behalf and have a chat because it is a big decision. Cheers Denis

I would first check eBay for an old one and strip the heat exchanger out - probably the cheapest and easiest route based on the age of the boiler;

Secondly I would try and locate a new heat exchanger which should give you another 20 years worth of heating if the rest of the boiler lasts;
Parts Centre would hold the biggest stock, try them first.

The Potterton Kingfisher would probably be an ideal replacement for your existing boiler
Andrew Smith, HVAC Technician
Category: HVAC
Satisfied Customers: 3768
Experience: Heating and Controls engineer
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