How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask JamesI Your Own Question
JamesI, Developer
Category: HVAC
Satisfied Customers: 5764
Experience:  I have a portfolio of renovated houses, including DIY projects from installing bathrooms and new heating systems to rewiring.
Type Your HVAC Question Here...
JamesI is online now

Water is coming from the drain is it blocked if o how do l

Customer Question

water is coming from the drain is it blocked if o how do l clear it
JA: What's the brand and model of your HVAC unit? How old is it?
Customer: greenstar ri not sure poss 5 years
JA: How long have you been dealing with this drain issue?
Customer: noticed in the last couple days
JA: How long has this been going on with your drain? What have you tried so far?
Customer: tried nothing yet
JA: Anything else we should know to help you best?
Customer: no how do l fix this
Submitted: 7 months ago.
Category: HVAC
Customer: replied 7 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer: replied 7 months ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  JamesI replied 7 months ago.

Hi, thank you for choosing Just Answer, my name is ***** ***** I will help with your query today.

What drain are you seeing water come out of?

Does the water stop coming out if the boiler is switched off for 5 minutes?

Customer: replied 6 months ago.
there is a plastic pipe that goes to waste pipe this pipe comes out the bottom of the boiler
Expert:  JamesI replied 6 months ago.

Ok if its a plastic pipe thats the condensate pipe and its normal for it to have water coming out of it as this is a condenser boiler.

If your seeing water coming out under pressure or flowing, and boiler needing re-pressurised regularly that would point to a fault which would need action.

Customer: replied 6 months ago.
it dripping out of one of the elbows does this mean it is blocked if so how do l clear it
Expert:  JamesI replied 6 months ago.

Most likely the elbow joint has failed, condensate is acidic so can sometimes damage the glue used on joints. You just need to cut the pipe and fit a new section and elbow. Make sure the boiler has been switched off 30 min before hand so the condensate stops flowing.

Expert:  JamesI replied 6 months ago.

I havent heard from you in some time, do you require any further assistance?

Expert:  JamesI replied 6 months ago.

Just wanted to follow up to see if I can close the question or if you need anything further?