How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Jerry Your Own Question
Jerry
Jerry, HVAC Technician
Category: HVAC
Satisfied Customers: 422
Experience:  Epa universal certification, hearth products specialized.
34748161
Type Your HVAC Question Here...
Jerry is online now

We have a ecoTEC pro that is fitted with a clock for turning

Customer Question

We have a ecoTEC pro that is fitted with a clock for turning the heating off and on. Since having it "serviced" by a local plumber the clock does not work. We do not have an instruction book showing the clock - can you help?
JA: What's the brand and model of your appliance? How old is it?
Customer: Pro28
JA: How long has this been going on? What have you tried so far?
Customer: About a week we have tried moving the hands on the clock
JA: Anything else we should know to help you best?
Customer: Just how to start the clock
Submitted: 10 days ago.
Category: HVAC
Expert:  Tim Cooke replied 10 days ago.

Hello, please could you post a photo of the clock that you're trying to control?

Also, why did you write "serviced" in quotes? Was the person who did the work qualified to do it?