How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Tim Cooke Your Own Question
Tim Cooke
Tim Cooke,
Category: HVAC
Satisfied Customers: 1176
Experience:  Owner at Self-employed
Type Your HVAC Question Here...
Tim Cooke is online now

SCR20 Dimplex Sacrimento. Bought August 2016. Problems in

Customer Question

SCR20 Dimplex Sacrimento. Bought August 2016. Problems in May 18. Engineer came out - put right. Agreed to extension of warranty - til Feb 2019. Fire on - blew with Big Bang - fused other sockets. All other sockets checked. Definitely the fire - checked twice. Very frightening. Electrician has been out to check other possibilities. Anne Venning
JA: How old is your Dimplex appliance?
Customer: August 2016
JA: How long has this been going on with your Dimplex appliance? What have you tried so far?
Customer: One off but tried twice and blew electrics again. Not safe to put on again.
JA: Anything else we should know to help you best?
Customer: No.
Submitted: 7 months ago.
Category: HVAC
Customer: replied 7 months ago.
What happens next
Expert:  Tim Cooke replied 7 months ago.
Hello Anne, I can understand that this must have been alarming.Firstly, were you directed here from a Dimplex page? If so, please understand that this isn’t Dimplex - it’s a company that provides expert advice on various topics, via this forum. If you’re looking for a service visit you’ll need to contact Dimplex.
Customer: replied 7 months ago.
I misunderstood purpose of Just Answer and have now arranged for a Dimplex engineer to call. I would like to cancel my account.