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Jerry, HVAC Technician
Category: HVAC
Satisfied Customers: 422
Experience:  Epa universal certification, hearth products specialized.
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My Dimplex Cadiz Eco heater has stopped working even though

Customer Question

My Dimplex Cadiz Eco heater has stopped working even though the power light is on.
JA: Is your Dimplex heater gas or electric? How old is it?
Customer: Electric. About 3 years old
JA: How long has this been going on with your Dimplex heater? What have you tried so far?
Customer: I've tried to switch on for the first time since around December. Not tried anything so far.
JA: Anything else we should know to help you best?
Customer: I'm cold?
Submitted: 3 months ago.
Category: HVAC
Expert:  Tamar D replied 3 months ago.

Please read entire message before responding

Hi there, my name is*****’ve got over 10 years in the trade and I’ll be glad to help
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Expert:  Tamar D replied 3 months ago.

Hope you are doing well today, is this an oil heater?
Is there an exact model number you can give me?

Customer: replied 3 months ago.
Model: CDE2T1
Customer: replied 3 months ago.
No not an oil heater
Expert:  Tamar D replied 3 months ago.

Thank you. Any flashing lights or error codes? What does the unit do or not do?

Customer: replied 3 months ago.
No flashing lights or error code. The power light goes on. Nothing else happens
Expert:  Tamar D replied 3 months ago.

When did this issue start? Was it working earlier today?

Customer: replied 3 months ago.
It started about a month ago
Expert:  Tamar D replied 3 months ago.

Sorry, I don't think I'll be able to help on this. I'll opt out and perhaps another expert can help.

Expert:  oleksandrav-mod replied 3 months ago.
It seems the professional has left this conversation. This happens occasionally, and it's usually because the professional thinks that someone else might be a better match for your question. I've been working hard to find a new professional to assist you with your question, but sometimes finding the right professional can take a little longer than expected.
I wonder whether you're OK with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.
Thank you!
Customer: replied 3 months ago.
I'm still waiting for a technician to contact me.