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Tim JA
Tim JA, HVAC Technician
Category: HVAC
Satisfied Customers: 2325
Experience:  Owner at Self-employed
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How do i reset a twin booster pump set in house, its not a

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how do i reset a twin booster pump set in house
JA: What's the brand and model of your computer? And the Operating System (OS)?
Customer: its not a computer!! its a pump set .
JA: How long has this been going on with your computer? What have you tried so far?
Customer: just today
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: no

Good morning, welcome to the Technical section in JustAnswer; my name is ***** ***** I will help you today.

So that I can give you accurate guidance, please provide the make and complete model of the pump. Also, what's the symptom of the problem you're having with it?

If you receive a phone call offer, please ignore it - these are system generated and outside my control. My understanding is that you won't be charged if there's no phone call.

Customer: replied 1 year ago.
its a twin booster pump set in a large house model number VG2-4HM9-LZM serial number 5378 . The pumps are 8 years old and serial number . we now have no cold mains water in the house on any tap as the pumps push this round teh house . The water tank is full of water so we know there's water coming to the house. We also know the power is working and have turned on and off .

When you turned off the power to the pumpset, how long did you leave it before turning on again?

Customer: replied 1 year ago.
i dont want to switch to a live acll and would like a response if possible and if you have the expertise here. thanks
Customer: replied 1 year ago.
sorry i didnt see your reply. we turnd it on and off striaght away and didnt wait

Please read my first post - I wrote "If you receive a phone call offer, please ignore it - these are system generated and outside my control. "

I suggest that you turn off the power, and wait for two minutes before turning on again. Don't guess at the duraion - time it accurately. If the pumpset displays any flashing lights when you power it up, make a careful note of that light pattern and frequency.

Customer: replied 1 year ago.
thanks . just tried that. alarm flashing again, 5 flashes on and off in quick succession then small gap and so on another 5 etc

You say "again", but this is the first mention of an alarm.

What is the colour of the flashing light(s)?

Customer: replied 1 year ago.
there is a red flashing light ( no sound) next to what says ' alarm' . green power is on

OK. This alarm indicates that the controller has encountered a "lack of water" condition. There are three possible causes of this:

1. Lack of water;
2. Faulty external switch;
3. Faulty controller.

Are you pumping from the mains supply, or a break tank?

Customer: replied 1 year ago.
break tank . we dont have lack of water. thats excellent thanks. someone has just arrived to look at this and he is going to test the switches first

A "lack of water" condition doesn't mean that there is a lack of water - it's just one possibility. Don't take this the wrong way, but you can't know that the pumpset has enough water unless/until you've disconnected its supply and established that.

However, it's much easier and less messy to check the switch(es) first.

Customer: replied 1 year ago.
many thanks for your help. the man sorted the switch and its all working fine now !

That's very good news!

If it was a faulty switch, it might be worth you having a spare one in case it needs replacing during a future lockdown or any time when you can't get someone to visit.

Tim JA and other HVAC Specialists are ready to help you

Thank you for your rating, and your kind bonus :-)