How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask James Your Own Question
James, Developer
Category: HVAC
Satisfied Customers: 6940
Experience:  I have a portfolio of renovated houses, including DIY projects from installing bathrooms and new heating systems to rewiring.
Type Your HVAC Question Here...
James is online now

We have f370 showing error heat pump not connecting to out

This answer was rated:

We have f370 showing error heat pump not connecting to out door climate sensor and have no heating but still have hot water I have tried to follow instructions from manual but alarm still on
JA: How old is your heat pump? Is it connected to a power switch (on the wall or in the air handler cabinet)?
Customer: Not really sure it was at address when we moved in the manual just shows last service 2014
JA: How long has this been going on with your heat pump? What have you tried so far?
Customer: Just since yesterday
JA: Anything else we should know to help you best?
Customer: The radiators have been really warm for couple of weeks because the outdoor climate was showing =16 degrees

Hello and welcome to JustAnswer!
This is James, I'm an appliance repair technician with over 10 years of experience, and I'll be assisting you today.

Sorry to hear your appliance is having issues, please stand by while I find the answer for you, this is not an immediate service however I will try and respond as soon as possible.
Have you located the sensor to see if its been damaged\disconnected or just gone open circuit?

Customer: replied 20 days ago.

Not sure where the sensor would be .

Your going to need to get an appliance engineer to attend and strip down the heat exchanger, as the sensor will be located in there.

If you have further questions, please do not hesitate to ask them!
My goal is to offer you the best possible experience!
If you need further assistance, please use the answer box below and let me know. It has been a pleasure to be of service to you!

Customer: replied 20 days ago.

Hi do you know any in my area as everyone we have tried don't know anything about our type of boiler


You do not have a boiler its a heat pump.

Find a firm who provide green technology and heat pumps, such as a firm in the list here.

James and other HVAC Specialists are ready to help you