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KevinWhiteJA, Home Appliance Technician
Category: HVAC
Satisfied Customers: 5429
Experience:  Worked on Appliances for more than 15 years
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My washing machine stops towards the end of the wash

Customer Question

My washing machine stops towards the end of the wash programme and displays E03
JA: What happened just before your washer displayed this message?
Customer: It just stopped going going round
JA: How long has this been going on with your washer? What have you tried so far?
Customer: It's been a couple of days and I drained it and checked if anything was blocking the pipe
JA: Anything else we should know to help you best?
Customer: I ve had about 2yrs from brand new
Submitted: 19 days ago.
Category: HVAC
Expert:  KevinWhiteJA replied 19 days ago.

Good afternoon,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

To help me better assist you, please provide its make and complete model number (from the label/rating plate located inside the door).

Customer: replied 19 days ago.
Hoover 31007311-HL 1482D3/1-80
Expert:  KevinWhiteJA replied 19 days ago.

Thank you for the model number.

If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.

Expert:  KevinWhiteJA replied 19 days ago.

E03 is drain fault in your appliance.

Please try this:

You will have to unplug the appliance and remove the bottom front flap.

Then keep some beach towels and shallow container under the filter.

Now, rotate the drain pump filter anti clockwise to open, clean it completely and make sure it is not clogged.

Also with your fingers check if impellor rotates, then reconnect everything and plug it back.

Then try any program and please let me know how it goes.

Expert:  KevinWhiteJA replied 19 days ago.

This should solve the problem however, if the error is still there then I am afraid the drain pump is faulty and will need replacement.

I hope this helps, please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with today.

Have a wonderful evening.

Thank you.