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Tim JA
Tim JA, HVAC Technician
Category: HVAC
Satisfied Customers: 2610
Experience:  Owner at Self-employed
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My hive thermostat shows the boiler is switched off but it

Customer Question

My hive thermostat shows the boiler is switched off but it is still firing
JA: What's the brand and model of your thermostat? How old is it?
Customer: new hive thermostat
JA: How long has this been going on with your thermostat? What have you tried so far?
Customer: only today. I don’t know what to try apart from making sure target temperature is o.k.
JA: Anything else we should know to help you best?
Customer: no
Submitted: 5 days ago.
Category: HVAC
Expert:  Tim JA replied 5 days ago.

Good evening, and welcome to the Technical section in JustAnswer, an independent paid question and answer platform that matches customers' questions to experts in various skills. My name is ***** ***** I'll be happy to help you today.

Is this a new Hive installation that has never worked? Or is it an old one that used to work and has developed a fault?

Customer: replied 5 days ago.
Two months old. Worked until last night
Expert:  Tim JA replied 5 days ago.

What lights are showing on the hub at the moment?

Expert:  Tim JA replied 4 days ago.

Good afternoon, I haven't heard back from you yet.

Expert:  Tim JA replied 4 days ago.

If you have any motorised zone valves in the system, I would start the fault-finding there.