HVAC Questions? Ask an HVAC Expert for Answers ASAP
Good afternoon, and welcome to the Technical section in Just Answer, an independent paid question and answer platform that matches customers' questions to experts in various skills. My name is ***** ***** I'll be happy to help you today.I'm sorry to hear of the problem with your boiler installation.So that I can get an idea of the problem that the screws were supposed to solve, please attach one or more photos of the arrangement. See the following guidance on attaching photos:https://www.justanswer.com/help/how-do-i-send-photo-or-file-expert
This looks highly abnormal. What is the construction of the wall that the boiler is hanging on?Did you verify that the installer is a Gas Safe registered engineer?
Good afternoon, I haven't heard back from you yet. Without the requested information, I can only give you a fairly general answer. I hope it is helpful.The weight of this boiler is 34kg, and it's not acceptable to mount it on a wall that can flex, or in any way that allows the top of the boiler to move away from the wall like this. I would report the installer to Gas Safe, and/or the HSE, and ask for my money back. Then ask a different installer to attend, re-hang the boiler, and check the integrity of the flue.
If you can respond with more details, I can be more specific and likely add more information for you.