How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Martyn Lloyd Your Own Question
Martyn Lloyd
Martyn Lloyd,
Category: HVAC
Satisfied Customers: 3661
Experience:  Owner/Partner at Bargain Box
99457030
Type Your HVAC Question Here...
Martyn Lloyd is online now

I have a new scan cut SDX1200 and it will not scan any of my

Customer Question

I have a new scan cut SDX1200 and it will not scan any of my new mats
JA: Who makes your HVAC unit? How old is it?
Customer: its new
JA: How long has this been going on? What have you tried so far?
Customer: I’m using it for the first time. I’m trying to scanncut a sentiment word
JA: Anything else we should know to help you best?
Customer: Yes what do I do if my scan n cut does not recognise the mat
Submitted: 4 days ago.
Category: HVAC
Customer: replied 4 days ago.
Can you help me please this is all new to me
Customer: replied 4 days ago.
It says the mat cannot be recognised. The mat will unload
Customer: replied 4 days ago.
I’ve tried different mats same thing happens
Expert:  Martyn Lloyd replied 4 days ago.

<span style="font-size:12.0pt;font-family:"Times New Roman",serif;
mso-fareast-font-family:"Times New Roman";mso-fareast-language:EN-AU">Hi, my
name is Martyn.

<span style="font-size:12.0pt;font-family:"Times New Roman",serif;
mso-fareast-font-family:"Times New Roman";mso-fareast-language:EN-AU">I am
happy to try and help work with you to try to get this resolved if I can.

<span style="font-size:12.0pt;font-family:"Times New Roman",serif;
mso-fareast-font-family:"Times New Roman";mso-fareast-language:EN-AU">

<span style="font-size:12.0pt;font-family:"Times New Roman",serif;
mso-fareast-font-family:"Times New Roman";mso-fareast-language:EN-AU">We are
Techs here, not employees of the site, but users who help on here as time
allows, depending on our business, work and daily schedules.

<span style="font-size:12.0pt;font-family:"Times New Roman",serif;
mso-fareast-font-family:"Times New Roman";mso-fareast-language:EN-AU">

<span style="font-size:12.0pt;font-family:"Times New Roman",serif;
mso-fareast-font-family:"Times New Roman";mso-fareast-language:EN-AU">The
'experts' are recruited from across the globe, I am in Australia

<span style="font-size:12.0pt;font-family:"Times New Roman",serif;
mso-fareast-font-family:"Times New Roman";mso-fareast-language:EN-AU">

Please give me some time to review your question and compile a reply, or
ask for more detail

Expert:  Martyn Lloyd replied 4 days ago.

"The mat cannot be recognized. The mat will unload."
message appearing on the LCD. What does it mean?

https://support.brother.com/g/b/faqend.aspx?c=hk&lang=en&prod=hf_cm550dxeas&faqid=faqh00000757_000

Check your settings, and review Manual for setup

Operation Manual
Download

Basic Quilting Guide
Download

Wireless Network Setup Guide
(English)This guide provides setup instructions so that you can use a wireless network to send data created in CanvasWorkspace to your cutting machine as well as save data that you have edited on your machine to CanvasWorkspace

Download