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May I ask which application has been submitted to the Home office and how long ago?
I see, one thing you could do is contact your local Member of Parliament - MP who can contact the Home Office on your behalf and submit your inquiry to them.
If you can, contact your local MP and they will contact the Home Office on your behalf.
Hope it helps! Please let me know if you have further questions and I am happy to help. This conversation is open and does not close.