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It seems that you may need to apply your application to the Home Office as soon as you can if they can not find your details. Firstly, you need to call the Home Office and see if they have your details in the system at all.
If you have proof that you have lived in the UK before 31.12.2020, and you believed you applied for pre-settled or settled status, you may submit a new late application now, but you first need to find out what has happened.I am happy to help further if you will need my assistance. Thank you