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Sorry to hear what you have gone through. Can you clarify what advice you are seeking so I can see if I can assist?
Reasonably would have been taking all steps to try and contacting you. By just calling you and not emailing or even writing to you, I would not say he has conducted himself correctly. Additionally, it doesn't seem right to be charged £300 because of a failure to update your number, and I cannot see where that charge has been incurred. It is not a figure I would advise you to pay because it seems excessive and not really warranted, as in, it doesn't appear there is a legal basis for that charge. When you speak with them later, maybe you will get more information but for now, I would advise not to pay such sums. Please provide a positive rating and return to the site, if you require more advice after you have spoken to the Irish Banker. Regards, John