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Hi, thank you for your message. I would advise that you write them a complaint letter setting out your full claim and what you want from them. Attach any evidence to support your claim. At the end of the letter you should state that if you do not hear back in 14 days you will take legal action. If the matter needs to go to court I would advise that you find a solicitor using the law society find a solicitor link here:
https://solicitors.lawsociety.org.uk/ you will be able to search by area and expertise.
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