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Hello, how are you? Welcome to JustAnswer. My name is***** am a solicitor and I will be assisting you today. Please note there may be delays in responding as I am away helping other customers but I will get back to you as soon as I can. I may also need to ask you some clarifying questions to determine the legal position.
Hello, thanks for your message.
I'm sorry to hear of the issues you are facing with Barclays. If you have already made complaints with no resolution then you need to escalate the matter to the financial ombudsman to review. They can be located here https://www.financial-ombudsman.org.uk/ The Financial Ombudsman Service is a free and easy to use service that settles complaints between consumers and businesses that provide financial services. They resolve disputes fairly and impartially, and have the power to put things right.
Thank you again for visiting JustAnswer, please let me know if you need me to clarify anything or if you have any additional questions. I am happy to help.
It is unusual to hear nothing from the ombudsman and I would suggest chasing them for a response. If you wish to seek a claim against them you need to take court action.
What you need to do is write them a formal “Letter Before Action”. In this letter you will need to state the amount you are seeking to recover and the reasons why. You will also need to give them a deadline to raise the payment by, usually it is 30 days in which to receive payment.
If payment is not received, then you will need to issue a claim against them here https://www.scotcourts.gov.uk/taking-action/civil-online-gateway/welcome2 Alternatively, you can download and complete the Claim Form (Form 3A). You should then print it and either post it or take it to the sheriff court that should deal with your claim.
You will need to pay a fee to the court when submitting your claim form. You may be entitled to fee exemption, for example, if you receive certain state benefits. Alternatively, please instruct a solicitor to assist and act on your behalf.