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Yes sorry for the delay. I was just reading your problem. Do you have any documents directly from the purchase or transaction from the finance company you used and the seller?
The direct problem is the finance company and not the dealer. Since a direct negotiation was made without your permission or approval. So the ideal is to work directly on the finance loan document. Or appeal on the purchase of the vehicle that is not approved by you.
Yes, dear customer, it is understandable that the dealer only wants to talk to the financial institution that made the purchase.
It is important for you to know that when a loan contract is signed for the purchase of a certain vehicle, this contract must contain these loan conditions and must also detail the type of vehicle that was to be purchased. Otherwise, you can claim that you never agreed to the purchase of that particular vehicle and therefore they acted on your behalf but without authorization.
My recommendation is that you ask for a copy of the loan contract and analyze it together with a lawyer so that it can be dismissed and the financial entity will be forced to ask for reimbursement.
Dear customer, have I answered your question? If not, please do not hesitate to contact me and I will be happy to help you. My intention is to offer you the best service.