Republic of Ireland Law
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Was the ring indeed silver pr just silver coloured?
I agree with you, the customs charge would have been a matter for the customer in any event and if they were unhappy to pay it, they could have refused the delivery.
A good example of how this all works on an international website is iHerb. They offer different shipping and make it clear that some shipping includes taxes and duties and some does not. I have been hit for DHL charges before, but it was a matter for me to pay them in order to get my goods. This usually included VAT and a pricey DHL charge, but either way, it was up to me, the customer, to pay it!
No problem, I would be really grateful if you might please give me rating.