Hello, this is Jim and I’m a dual-qualified lawyer (UK & Republic of Ireland) happy to help you today.
Yes, the business owner is vicariously liable for the acts of that sales person, meaning the owner is liable for what they have done. I realise there is a criminal case but from a civil liability point of view - the owner is liable and they must reimburse you.
Your rights have been breached under the Sale of Goods and Supply of Services Act 1980. The service has to be carried out with proper care and diligence otherwise you can demand your money back.
You should write to the owner and tell them this and that you want your money back in 14 days otherwise you will sue. I attach a letter which you can use for this purpose - you need to give them 14 days to pay the refund to you.
You can use the Court Service Online website to start a claim against the company.
The fee to start the claim is 25 euro and this is added on to the amount which you paid to the company.
You will need to register as a new user at https://www.csol.ie/ccms/welcome.html
Once you have done that, the Small Claims Registrar serves the court documents upon the defendant. If the defendant disputes the claim then the Registrar sends you a copy of the response.
The Registrar will try to resolve the claim for you both - if it does not resolve then the Registrar will pass the claim to the nearest District Court (yours is at Clonmel) where in most cases the dispute is decided on paper but the judge may decide to list a hearing in case the papers do not enable them to make a decision.
I hope this helps? If you would kindly leave me a 5 star rating (at the top of your screen), the question will stay open and any follow up questions are welcomed.