Republic of Ireland Law
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Hello I am happy to help with your enquiry today. Have you got an ATOL certificate?
Have they given you a copy of the certificate relating to this booking as the type of certificate has an impact on your rights?
Yes it is indeed. In order to assess, we would need copies of the terms and conditions of both alpha rooms and also the other company. ATOL certificates are also needed. If you attach these I am happy to review.
Good evening, you may have another remedy available to you. You could make a section 75 claim, you need to contact your credit card company (you can still claim on an account that's closed) not Visa, Mastercard or Amex. So if you've got a HSBC Mastercard, you claim from HSBC, not Mastercard.
Remember this is a legal right.
Is there anything else I can help with this evening?
Thank you for your enquiry. When you receive an email, could you leave a review? It really helps my ratings.