Republic of Ireland Law
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Hello, this is Jim and welcome to JustAnswer.
I am one of the legal experts on the site and I am a dual-qualified solicitor (UK & Republic of Ireland)
Thank you for the question, I am reviewing the details now and I will aim to resolve it as quickly as possible for you.
Sorry to hear of the issue.
EU consumer would apply to you here - you could raise a dispute with your bank or credit card company for the refund, which is possible.
If not then you would need to send a letter before action to the hotel to demand the refund - a template letter is attached which you are welcome to use.
If you include your international bank details in that letter (IBAN and BIC code) and give them 14 days to pay.
If they refuse to pay then you can use the European Small Claims procedure - which allows you to sue in a cross border claim up to 5,000e and it's dealt with on paper by a judge.
You need Form A and send to your local district court.
The site which has that form plus other information on the small claims procedure can be found here:
I hope this helps
It was a pleasure to assist you today and I hope this answers the question.
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Hi, the contract would be with the agency - is the agency in Ireland or another EU country?
OK, thanks - your claim would be against the agency as they would be liable in this instance