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Mike, Jaguar Technician
Category: Jaguar
Satisfied Customers: 39198
Experience:  Tech Expert
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lost my key, no spare. covered by insurance but technician

Customer Question

lost my key, no spare. covered by insurance but technician removed old software from my 3.0 v6 x350. could not initially upload new software. eventually did. but still can not program keys to car. keys will open car using lock, no remote function. Will turn engine over but not fire. any ideas if anything could have been overlooked.
Submitted: 4 years ago.
Category: Jaguar
Expert:  Mike replied 4 years ago.
Hello and Welcome -

My name is MIKE - Im happy to help / advise you ..

Is this work being done at a Jaguar dealer?

Rgds, MIKE.....................................

Customer: replied 4 years ago.

Work was not being done through dealer, was done by mobile locksmith, sent by keycare insurance. Car now at dealer but they have not looked at problem yet. As stated Mobile removed all software then tried and failed to load new. then tried to reload old version again. jump leads from a generator in his van were connected direct to battery terminals at this time.Battery was in good order with full charge. he had joined tow lengths of jump leads to reach the car the bear metal joints touching the ground. Car engine will turn over and slightly fire but does not run as if it has ran out of fuel, but I did fuel the car to ensure it was not a faulty fuel gauge. Car ran with no problem before locksmith worked on car

Expert:  Mike replied 4 years ago.
Hello Ian -

Thank you for your reply - I apologise - I was not on at the weekend as per norm.

Im afraid we do see this sometimes with auto locksmiths - even the good ones.. its generally down to a software incompatibility with their equipment... and you end up having to use a dealer - as you have.

This should not be a problem for your dealer -- unless it was never a software issue but a fault in the hardware on the car. I would doubt that to be honest - given all was well and you just have a key loss situation - so again, they should be all ok to do that for you..

So let me know how you go --

...Do let me know if you need anything else at all -

Kind Rgds - MIKE.

...Meantime..............Please do click on the "OK/ Excellent ratings" for me as that's how Im credited for helping you - Thank you in advance for that...

You can and are most welcome to get back to me anytime you might need - clicking the OK ratings does not close you out at all..

Rgds, MIKE.