Viet - Laptop Tech : I'm sorry about the computer issue. It looks like windows is corrupted.
Viet - Laptop Tech : Please try this: turn off the laptop, then press & keep holding the key 0 (zero), and then turn on the laptop until a system recovery menu appears, then release the key 0, and continue.
JACUSTOMER-bv4u9uen- : tried that , just went to windows error recovery screen
Viet - Laptop Tech : How about trying F8 key? What are all the options it gives you?
Viet - Laptop Tech : Can you try the recovery disk, and do F12, then use the arrow keys to select the cd/dvd drive, then press Enter key, then press Enter key when asked to boot from the cd/dvd drive...?
JACUSTOMER-bv4u9uen- : this gives me advanced boot options , tried a couple of then but nothing happened
Viet - Laptop Tech : Can you try the recovery disk, and do F12, then use the arrow keys to select the cd/dvd drive, then press Enter key, then press Enter key when asked to boot from the cd/dvd drive...?
JACUSTOMER-bv4u9uen- : just done that , it says that windows is loading files
Viet - Laptop Tech : Great.
JACUSTOMER-bv4u9uen- : right , the white band reached right hand side of screen , then it went to blank screen , then the microsoft logo again on screen , now gone blank with the mouse arrow on the screen
JACUSTOMER-bv4u9uen- : now have recovery utility screen, with flags on l h side, next button on rh side , but not doing anything
Viet - Laptop Tech : Do you mean the mouse cursor does not move?
JACUSTOMER-bv4u9uen- : no , mourse curser moves over screen , it has not asked for disc 2 ,
Viet - Laptop Tech : Does it ask you to do anything on the screen now?
Viet - Laptop Tech : Or what's it doing now on the screen?
JACUSTOMER-bv4u9uen- : just has utility recovery, with next or back option
Viet - Laptop Tech : Click on Next.
JACUSTOMER-bv4u9uen- : clicking on next , not doing anything
Viet - Laptop Tech : Hmm, it's not working. Can you turn off, then remove the charger and battery, then reconnect only the charger (without battery), then try the recovery disk again?
JACUSTOMER-bv4u9uen- : ok
Viet - Laptop Tech : ok, thanks.
JACUSTOMER-bv4u9uen- : Sorry , but got to same point , mouse pointer moves but click on next and nothing happens
Viet - Laptop Tech : Do you have any other windows disk?
JACUSTOMER-bv4u9uen- : No , sorry ,
Viet - Laptop Tech : If you are comfortable, can you remove the memory RAM from the laptop?
JACUSTOMER-bv4u9uen- : can try
Viet - Laptop Tech : ok, then reconnect only one memory stick, then try the recovery disk again
JACUSTOMER-bv4u9uen- : Ok, sorry but no go , same point , and nothing , think will give up , it has served me well over the years..........thanks for your help
Viet - Laptop Tech : I'm sorry, maybe the recovery disk is bad.
Viet - Laptop Tech : Try another windows disk if you can get one. If you need anything else later, please let me know any time.
JACUSTOMER-bv4u9uen- : cheers
Viet - Laptop Tech : Thank you,