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Hi, I'll be happy to help with this issue
as Chrome/Firefox are working that would indicate that the hardware etc is ok
Can you let me know what version of Windows is installed on the laptop?
I would assume Windows 7 or 8 but just want to be sure
There are a couple of things that may be worth trying if Virgin Media didn't already try these
Firstly I would try resetting Internet Exploere
or Internet Explorer even
This link should take you to a Microsoft Fix-it which will do this for you
once that is complete see if Internet Explorer then works correctly
If not, a second option would be to perform a system restore
this will reset the configuration files and any settings back to a certain date
but will not erase any documents/e-mails etc that you have created
If you go to Start-->All Programs-->Accessories-->System Tools-->System Restore
you should get an image like this
from this option, select 'Choose a different Restore Point'
and then you will have a list of dates/times that you can revert to
if possible choose the most recent time when Internet Explorer worked
and then this will restore the system hopefully to a fully functioning state
Let me know if that works or for any further advice before trying it
am also based in UK
Hi Steve. Firstly the system is windows 7. Resetting internet explorer did not work so I tried the system restore and that seems to have resolved the problem. Now having problem with Norton security but will come back to you later. Thanks