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Jess M.
Jess M., Computer Support Specialist
Category: Laptop
Satisfied Customers: 7452
Experience:  Computer Hardware Support Specialist for more than 10 years
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My laptop will not play some DVDs and play some

Customer Question

My laptop will not play some DVDs and play some
Submitted: 4 years ago.
Category: Laptop
Expert:  Jess M. replied 4 years ago.
Hi, welcome and thank you for your question. My name is Jess and I am glad to assist you today.

Are you using Windows XP, Vista 7 or 8?
Also, are you using Windows Media Player to play DVDs?

Please let me know so that I can help you further.

Best regards,
Customer: replied 4 years ago.
Widows7 yes I tried media player and media centre
Expert:  Jess M. replied 4 years ago.
Hi Ronald,

Thank you for writing back. First, the reason for this could be the disc having problems, or the media player that you are using have codec issues or limitations.

Also, please check if the discs that won't play are blu-ray discs, they won't play in regular DVD drives, the drive itself must be a blu-ray compatible drive.

If the discs that won't play are DVDs (not blu-rays), please try to play them using any DVD player that you might have there (not the computer DVD but a DVD player appliance). This is to test if the disc is good. Again, if the disc is labeled blu-ray there, the DVD player that you need should be blu-ray compatible.

If the discs are DVDs (not blu-ray) and they play normally in DVD players, then the problem could be your media player software. This is usually a codec issue because you are using Microsoft media player software.

I then suggest that you download, install and use the global media player called VLC. It plays almost all media types and it is FREE.

Please click on this link to download:

Download, install and use it to play your DVD. Load the disc to your drive and wait it to initialize. Go to Start => Computer to locate the DVD drive. Right click on the DVD drive listed there and then click on "Play with VLC media Player".

Please remember to rate my service positively (3-5 stars/faces) once you have all the
information you need.

If you have any other questions, please ask me or reply to me – I’ll be happy to respond.

Thank you!

Best regards,
Customer: replied 4 years ago.
Relist: Other.
Sorry laptop problem trouble with Internet reply
Expert:  Jess M. replied 4 years ago.
Hi Ronald,

I see that you relisted the question. I am still here to help you.

Have you checked my previous post?

Let me know.