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Jason Jones
Jason Jones, Computer Technician
Category: Laptop
Satisfied Customers: 20481
Experience:  10+ years of both work experience and education.
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Have received my new Bt.Hub 4 on last Thursday, cannot connect

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Have received my new Bt.Hub 4 on last Thursday, cannot connect my wireless printer, even after pressing the wieless WPS button on the top of the hub ubit

Hello and thank you for your question today. My name is Jason. I look forward to helping you today.



Please, tell me the full brand and model name of your printer.


Customer: replied 5 years ago.

Toshiba. Satellite.L870-18Q



Thank you for that information Graham.

That is the brand and model name of your laptop.

What is the brand and model name of the printer, please?
Customer: replied 5 years ago.

HP Photosmart C4580 this is within their C4500 All-One series



Thank you for the update.

May I please, start a remote screen sharing session with you so that I can better help you resolve this problem?

Customer: replied 5 years ago.

Yes



Thank you.

AFTER YOU CLICK THE LINK BELOW, you can continue.

Please, click the following link and allow the remote app to run: http://166.78.231.170:8040/?Session=01a32b18-a11f-4e2b-81b9-069a577c8daa


Then on that page click the button that says, "Join Session".

Please, click the following link and allow the remote app to run: http://166.78.231.170:8040/?Session=01a32b18-a11f-4e2b-81b9-069a577c8daa



I was disconnected.

Please, click the remote link above and allow it to run once more.

Thank you.
Customer: replied 5 years ago.

Good Morning Jason,


 


The disc for my HP.Printer was down-loading until I went to bed - so it's 09.37 on the 8th July


 


Graham Stuart



Thank you for the update.

May I please, start a remote screen sharing session with you so that I can better help you resolve this problem?

Customer: replied 5 years ago.


Yes



Thank you.

AFTER YOU CLICK THE LINK BELOW, you can continue.

Please, click the following link and allow the remote app to run: http://166.78.231.170:8040/?Session=6923faac-e433-4bc1-99cb-a37840b982dd


Then on that page click the button that says, "Join Session".

Please, click the following link and allow the remote app to run: http://166.78.231.170:8040/?Session=6923faac-e433-4bc1-99cb-a37840b982dd



Thank you.

All is working now.
Jason Jones and 3 other Laptop Specialists are ready to help you