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Shefin
Shefin, Laptop Support Specialist
Category: Laptop
Satisfied Customers: 8958
Experience:  Working as Tech support specialist with a world famous computer manufacturer
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How do I turn on the built in webcam and mic on my Satellite

This answer was rated:

How do I turn on the built in webcam and mic on my Satellite C660?

Shefin :
Hello! Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
Shefin :
Please let me know when you are ready.
Customer:

Ready now

Shefin :

May I know the software you are trying to use webcam and mic? E.g. Skype.

Customer:

Google+

Shefin :

May I know the exact model number for your computer?

Customer:

Toshiba Satellite C660/660D

Customer:

Sorry C660/C660D

Shefin :

Are you trying o use the Webcam in Hangout?

Customer:

Yes

Shefin :

Have you installed the plugin?

Shefin :

voice and video call plugin?

Customer:

I'm a complete computer illiterate. How do i do that?

Shefin :

Please click Hangout and select Start a party.

Shefin :

Have you done that?

Customer:

can't see how to to that

Shefin :

Do you see Hangout?

Shefin :

And at the bottom, do you see Hangout party?

Shefin :

DO you see that? If not, I can help you with screen shots.

Customer:

Can't see it.

Shefin :

Please wait a minute.

Shefin :

ARe you able to open Hangouts window?

Customer:

Yes

Shefin :

Do you see the settings button on top right corner?

Customer:

Yes

Shefin :

Click that.

Shefin :

Then, check if your webcam and microphone listed over there.

Customer:

Not there

Shefin :

Are they listed?

Shefin :

Does it say no device detected?

Shefin :

Like, you dont have a camera?

Shefin :

You dont have a microphone.

Shefin :

Or, are you able to select your camera and micorphone

Customer:

No. There's nothing there. All the settings are for Gmail

Shefin :

Check the picture I have just given.

Shefin :

This is the google hanout window.

Shefin :

Google hangout window.

Shefin :

Are you able to open this window?

Customer:

Yes

Shefin :

Do you see the settings button on the Hangout window?

Shefin :

Check the red box in the picture I have given.

Customer:

Settings is saying no webcam or mic detected

Shefin :

Okay.

Shefin :

Are you using Windows 7as operating system?

Customer:

Yes

Shefin :

Click the Start menu

Shefin :

Enter "Camera" into the search field.

Shefin :

Click "Web Camera Application" in the search results.

Customer:

There is just an empty box

Shefin :

Could you please check for the model number like C660D-S5740? Check the bootom of you laptop.

Customer:

C660 15R

Shefin :

We will try reinstalling the software.

Customer:

Thank you

Shefin :

Please wait a minute.

Shefin :

Please click here to download the driver.

Customer:

OK

Shefin :

Please download it and let me know when you complete the download.

Customer:

OK

Customer:

Done.

Shefin :

Are you sure that the model has webcam and microphone builted in?

Customer:

The spec on the panel below the keyboard says it has

Shefin :

Do you see a webcam above the display panel?

Customer:

What size should it be?

Shefin :

It is small.

Shefin :

May be round in shape.

Shefin :

Or square, but round camera in it.

Shefin :

Just above the screen.

Customer:

No - nothing like that

Shefin :

If so, there is no webcam for the computer.

Shefin :

That is why you are not able to select it on Hangout.

Shefin :

If there is cam, atleast you will get camera application, because it is preinstalled.

Shefin :

However, please let me check it once again.

Shefin :

Is this your Laptop?

Shefin :

Have you just checked the picture?

Customer:

That's it

Shefin :

Do you see black portion above the display?

Customer:

Yes

Shefin :

Do you have it in your computer

Shefin :

Do you have it in your computer?

Customer:

Yes

Shefin :

That is what I am referring to.

Shefin :

Check the picture for confirmation.

Shefin :

The camera is in the red column,

Customer:

That is what is on my computer

Shefin :

If so, you have webcam built in.

Shefin :

Have you downloaded the software

Customer:

I can't see any lens

Shefin :

Just one black tape

Shefin :

Just one black tape?

Shefin :

Just one black space?

Customer:

Yes just one black section

Shefin :

If so, I think you have to use a third party webcam and mic.

Customer:

Is that easy to install?

Shefin :

No, there is no webcam in the computer, I have checked the specification thoroughly.

Shefin :

Check the specification below.

Shefin :

And no internal microphone too.

Shefin :

I have checked specification on several websites.

Shefin :
I understand that this answer may not be entirely to your liking, and I regret being the bearer of information that you really don’t want to hear.
Shefin :

But it would be unfair to you and unprofessional of me were I to provide you with anything less than truthful and honest information.

Shefin :

I would suggest you use a third party webcam, with microphone.

Shefin :

You can install it easily using the software disc with it.

Shefin :

And can use with Hangout, Skype and so more.

Shefin :

There is no additional settings needed.

Shefin :

Are you there

Shefin :

Are you there/

Shefin :

I hope you understood.

Shefin :

Are you there?

Shefin and 2 other Laptop Specialists are ready to help you
Hi,

I apologize that the chat got disconnected. However, I can assist you further in Question and Answer mode.


It seems that the computer does not have webcam or microphone builted in. I have checked the specification on several websites, and all say the same. Please check the specification below.
http://www.toshiba.co.uk/discontinued-products/satellite-c660-15r/

I would suggest you an external webcam in order to use with your computer. You can install it easily using the software disc with it. You can use it with Hangout, Skype and so more. There is no additional settings needed.


Please find an example for an external webcam from the link below.
http://www.logitech.com/en-gb/webcam-communications/webcams

I understand that this answer may not be entirely to your liking, and I regret being the bearer of information that you really don’t want to hear. But it would be unfair to you and unprofessional of me were I to provide you with anything less than truthful and honest information.



My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

If you are happy with the response or the issue gets resolved, please remember to rate my service once you have all the information you need. If you have any other questions, please ask me – I’ll be happy to respond.

Thank you!
S H E F I N