Laptop Questions? Ask a Laptop Technician for Answers ASAP!
May I know the software you are trying to use webcam and mic? E.g. Skype.
May I know the exact model number for your computer?
Toshiba Satellite C660/660D
Are you trying o use the Webcam in Hangout?
Have you installed the plugin?
voice and video call plugin?
I'm a complete computer illiterate. How do i do that?
Please click Hangout and select Start a party.
Have you done that?
can't see how to to that
Do you see Hangout?
And at the bottom, do you see Hangout party?
DO you see that? If not, I can help you with screen shots.
Can't see it.
Please wait a minute.
ARe you able to open Hangouts window?
Do you see the settings button on top right corner?
Then, check if your webcam and microphone listed over there.
Are they listed?
Does it say no device detected?
Like, you dont have a camera?
You dont have a microphone.
Or, are you able to select your camera and micorphone
No. There's nothing there. All the settings are for Gmail
Check the picture I have just given.
This is the google hanout window.
Google hangout window.
Are you able to open this window?
Do you see the settings button on the Hangout window?
Check the red box in the picture I have given.
Settings is saying no webcam or mic detected
Are you using Windows 7as operating system?
Click the Start menu
Enter "Camera" into the search field.
Click "Web Camera Application" in the search results.
There is just an empty box
Could you please check for the model number like C660D-S5740? Check the bootom of you laptop.
We will try reinstalling the software.
Please click here to download the driver.
Please download it and let me know when you complete the download.
Are you sure that the model has webcam and microphone builted in?
The spec on the panel below the keyboard says it has
Do you see a webcam above the display panel?
What size should it be?
It is small.
May be round in shape.
Or square, but round camera in it.
Just above the screen.
No - nothing like that
If so, there is no webcam for the computer.
That is why you are not able to select it on Hangout.
If there is cam, atleast you will get camera application, because it is preinstalled.
However, please let me check it once again.
Is this your Laptop?
Have you just checked the picture?
Do you see black portion above the display?
Do you have it in your computer
Do you have it in your computer?
That is what I am referring to.
Check the picture for confirmation.
The camera is in the red column,
That is what is on my computer
If so, you have webcam built in.
Have you downloaded the software
I can't see any lens
Just one black tape
Just one black tape?
Just one black space?
Yes just one black section
If so, I think you have to use a third party webcam and mic.
Is that easy to install?
No, there is no webcam in the computer, I have checked the specification thoroughly.
Check the specification below.
And no internal microphone too.
I have checked specification on several websites.
But it would be unfair to you and unprofessional of me were I to provide you with anything less than truthful and honest information.
I would suggest you use a third party webcam, with microphone.
You can install it easily using the software disc with it.
And can use with Hangout, Skype and so more.
There is no additional settings needed.
Are you there
Are you there/
I hope you understood.
Are you there?