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A. Stevens
A. Stevens, Computer Engineer
Category: Laptop
Satisfied Customers: 1557
Experience:  10+ years of Desktop, Laptop, and Server troubleshooting and support.
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Hi, I have recently bought a new Lenova PC and am concerned

This answer was rated:

Hi, I have recently bought a new Lenova PC and am concerned about the hard drive. Twice now it's crashed with KERNEL_DATA_INPAGE_ERROR

I have done the recommended MS diagnostics but found no error. However, the MS KB said it could be a hard disk problem.

Can someone assess my hard disk?

Thanks

dresteve2000 :

Hi,

My name is XXXXX XXXXX I'm here to help you with this issue.

dresteve2000 :

That error is definitely a sign of a bad hard drive and it will need to be replaced immediately.

dresteve2000 :

Since the laptop is new, you should have a 1 year manufacturer warranty that will cover that hard drive error and they should be able to replace it for you.

dresteve2000 :

Anything other than that will cost you money and I would not recommend that you do anything yourself, just contact the place where you bought it and send it in to get the hard drive replaced.

Customer:

OK, thanks.

dresteve2000 :

Of course, would you like the number to contact Lenovo?

Customer:

I have their warranty book with numbers.

dresteve2000 :

Ok great. This has happened to me at my place of business and Lenovo is always great about replacing those parts

Customer:

Should I go directly to them first?

dresteve2000 :

I would if I were you.

dresteve2000 :

it's possible if you take it back to where you bought it from they may replace it

dresteve2000 :

but I doubt it...

Customer:

Do you have the UK number? The booklet I have has a US number

dresteve2000 :

Let me find that UK number for you

Customer:

Will Lenovo replace the hard drive?

dresteve2000 :

Warranty and repair service number
08705-500-900

dresteve2000 :

Yes, they will replace the hard drive. It's covered in the 1 year warranty.

Customer:

It's the first problem I've had with a Lenovo

dresteve2000 :

I see... well, the hard drive is problem made by a company called Seagate or Western Digital or another hard drive manufacturer

dresteve2000 :

probably***

dresteve2000 :

probably made by*** sorry

Customer:

All my data is backed up

Customer:

Can I save my Outlook email settings?

Customer:

So I don't have to reinstall the signatures :)

dresteve2000 :

Sure, if you open your My computer and go to the following directory, you'll find the files for your signature:

C:\Users\[your user ID]\AppData\Roaming\Microsoft\Signatures

dresteve2000 :

or you can just copy and paste it once you get it all re-installed

dresteve2000 :

whichever is easier

Customer:

I didn't understand your last comment re copy and paste?

dresteve2000 :

All of the emails that you have sent have had your signature on them, so when setup your email, you can look to your past email to copy and paste your signature so that you don't have to re-type it again.

Customer:

OK. Yes, I've done that before.

dresteve2000 :

Wonderful, I'm glad that I made that somewhat clear :-)

Customer:

Will i have to set up everything again from scratch? Remove all those Win 8 apps etc

dresteve2000 :

It depends how Lenovo wants to handle it:

1. If they just send you a hard drive, you'll have to re-install Windows 8 from scratch
2. If they ask you to send in the entire laptop, then they'll take care of it and it'll be like how it was when you bought the laptop.

Customer:

Is it easy to install a hard drive in a laptop?

dresteve2000 :

It is very email, you'll most likely need a screw driver and Lenevo will provide instructions. If you don't feel comfortable, have them send a technician to you or ask them to let you ship it in so they can do it for you.

dresteve2000 :

Or if you can, take it back to the store and return it and get a new one because that one doesn't work

dresteve2000 :

you have options, just depends what you want to do.

Customer:

I bought it on 26 June

dresteve2000 :

less than 30 days... maybe you can call the customer service number from the place where you bought it.

dresteve2000 :

if they don't want to help

dresteve2000 :

then defer to Lenovo

dresteve2000 :

Are you still with me?

Customer:

Sorry, got distracted

dresteve2000 :

No worries, just checking with you

Customer:

Is there anything else I should do to prepare for the hard drive replacement?

dresteve2000 :

If you have backed up all of your data, then you should be good to go.

Customer:

One further question

dresteve2000 :

Sure

Customer:

My documents are all on dropbox. I'd rather than restore them from the cloud as it takes days.

Customer:

I have a TB hard drive. Is the Windows backup program OK?

Customer:

Or should I just try to copy, paste to the TB drive?

dresteve2000 :

If it's only documents, Copy and Paste will be much easier to handle.

Customer:

OK

dresteve2000 :

Do you have any further questions?

Customer:

No, thanks

dresteve2000 :

You're most welcome.

dresteve2000 :

If there is nothing else, please provide a positive rating with the smiling faces below and please return to this page if you have any further questions.

dresteve2000 :

I'll be here to help in whatever way I can.

Customer:

Thanks

A. Stevens and 2 other Laptop Specialists are ready to help you