How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Shefin Your Own Question
Shefin, Laptop Support Specialist
Category: Laptop
Satisfied Customers: 6013
Experience:  Working as Tech support specialist with a world famous computer manufacturer
Type Your Laptop Question Here...
Shefin is online now

This is a repeat question. I lost contact with you last time.

Customer Question

This is a repeat question. I lost contact with you last time.
Whenever on my HP Envoy I call up a Microsoft App in Windows 8 the message 'MICROSOFT WORKS HAS STOPPED WORKING' appears. I cannot find a way forward.
Submitted: 4 years ago.
Category: Laptop
Expert:  Shefin replied 4 years ago.

Shefin :
Hello! Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
Shefin :
Please let me know when you are ready.
Shefin :

Are you there?

Expert:  Shefin replied 4 years ago.

I apologize that I did not get you on chat. However, I can assist you further in Question and Answer mode.

Have you purchased and installed Microsoft Office on your computer? Or it came installed with the computer?

When do you purchase the computer?

Are you able to use Microsoft Excel, or Microsoft power point?

I can help you better with the above information.

Thank you.