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JamesI, Other
Category: Laptop
Satisfied Customers: 2086
Experience:  James has managed the support of a range of laptop devices, including HP, Fujitsu, Dell and Toshiba.
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I am having trouble logging into my BT Yahoo it is not accepting

Customer Question

I am having trouble logging into my BT Yahoo it is not accepting my password XXXXX the question of my mothers maiden name I have never changed any of the above Please help
Submitted: 4 years ago.
Category: Laptop
Expert:  Jamston replied 4 years ago.

Jamston :

Hi my names is Jamie and I will try and help you today.

Jamston :

Are you able to access the account from another computer or device?

Expert:  JamesI replied 4 years ago.

Hi, this is most likly relating to BT Yahoo being brought back in house by BT.


BT are moving users to a new portal here.


Please try and login using your full e-mail address and password.


If this still doesnt work go to this link which should allow you to reset your password online, failing that you should contact BT to do a password reset over the phone.


BT Internet can be contacted on 0800 111 4567, and when prompted say "password reset".