How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask jhannell Your Own Question
jhannell, Computer Enthusiast
Category: Laptop
Satisfied Customers: 8480
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
Type Your Laptop Question Here...
jhannell is online now

I have a new Dell laptop. It has windows 8. Every time I visit

Customer Question

I have a new Dell laptop. It has windows 8. Every time I visit the store it prompts me to download an upgrade to windows 8.1. However it then tells me I need an administrator account before I can proceed. I am the sole user and administrator of the laptop and I do have a Microsoft account. What do I have to do to get Microsoft to recognize my administrator status?
Submitted: 4 years ago.
Category: Laptop
Expert:  jhannell replied 4 years ago.


hello sir/madam
I would like to help you, please let me know when you are ready