How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Hans Uebelhoer Your Own Question
Hans Uebelhoer
Hans Uebelhoer, Computer Support Specialist
Category: Laptop
Satisfied Customers: 123
Experience:  I can repair laptop hardware as well as softwware.
Type Your Laptop Question Here...
Hans Uebelhoer is online now

I want to erase my log on details from my Toshiba satellite

Customer Question

I want to erase my log on details from my Toshiba satellite pro as I have sold it
Submitted: 3 years ago.
Category: Laptop
Expert:  Viet - Computer Tech replied 3 years ago.

Hello Derek! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. What logon details, such as email, etc.?

Do you mean deleting all your data/files/logon details on the laptop, i..e, make the laptop fresh like when you first got it?

Do you still have access to that laptop right now? And/or is the person, whom you have sold it to, able to log in / use that laptop right now?

Please reply at the box below. Thank you,