How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask James K. Your Own Question
James K.
James K., Consultant
Category: Laptop
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
Type Your Laptop Question Here...
James K. is online now

Hi my Acer asprire E15 (running on windows 8.1) is stuck on

This answer was rated:

Hi my Acer asprire E15 (running on windows 8.1) is stuck on the log in screen. I carnt type anything on the keyboard so i carnt enter my password ***** log in. I can move the mouse but it wont open anything. please can you help.

My name is James

Welcome to Just Answer

Clcik the Wheel bottom left

click use on screen keyaboard

then use teh mouse to enter your password

Once logged in let me know and we can have a look at your Keyboard
Customer: replied 3 years ago.

Hi James

I did this last time it froze and got up the on screen keyboard unfortunatly the mouse is moving but nothing happens when i click the wheel.

Can you restart and try it again please
Customer: replied 3 years ago.

I pressed the off button and re started. I managed to get back to the screen and the on screen keyboard. Im now logged in.

Ok perfect

dose the keyboard work when logged in ?

Customer: replied 3 years ago.

yes its all working. Thank you

No Problem

Please Rate My Service with the smiley Faces And submit

cheers James
James K. and other Laptop Specialists are ready to help you