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Richard, Computer Engineer
Category: Laptop
Satisfied Customers: 44685
Experience:  Over 15 years of consulting to the IT industry
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Re Aspire One725. When entering text using email or Word, it

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Re Aspire One725. When entering text using email or Word, it unexpectedly appears on a different line or just disappears causing loss of all previously entered text.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me please which version of word you are using?
thank you
Customer: replied 3 years ago.

Office 2000

Close Word
Then can you download this file and run it Brian
Once done, restart the computer and try word and tell me if you still have the problem
Let me know the results please
Customer: replied 3 years ago.

The problem more often occurs using gmail.

ok... you have only mentioned work here Brian
Can you restart correctly please what the issue is you are having?
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Customer: replied 3 years ago.

Continue here please.

No problem, but I need to know what the problem is your having Brian?
Can you please clearly tell me so I don't give you steps to fix problems you do not have
Customer: replied 3 years ago.

When entering text, I suddenly notice it has begun to insert itself somewhere else on the page, or a paragraph, or in the middle of a word previously entered. This occurs very frequently using gmail and also using Word.

ok, which internet browser are you using for Gmail?
Customer: replied 3 years ago.

Google chrome

Download this program please and install it
Once installed, test and tell me if you still have the problem please
Customer: replied 3 years ago.

I have just typed an email without any noticeable problems of moving text. So your solution appears to have worked at this moment.

Many thanks for your assistance.

Yes, it will as this program solves that particular issue
It will be ok now Brian
If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Richard and 2 other Laptop Specialists are ready to help you