How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Viet - Computer Tech Your Own Question
Viet - Computer Tech
Viet - Computer Tech, Other
Category: Laptop
Satisfied Customers: 39924
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Type Your Laptop Question Here...
Viet - Computer Tech is online now

How do I access my file save option to save photos, word

Customer Question

Hi. How do I access my file save option to save photos, word documents, internet articles etc to documents. How do I access my documents.
Submitted: 2 years ago.
Category: Laptop
Expert:  Viet - Computer Tech replied 2 years ago.
Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, or mac computer?

Can we do a remote support session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you
Customer: replied 2 years ago.

Windows 8 I believe. Remote session fine though I may need enough time to note down procedure for future reference.

Expert:  Viet - Computer Tech replied 2 years ago.
Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:

, then allow the Elsinore.ScreenConnect program to download/run/open when prompted.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Customer: replied 2 years ago.

Thanks, ***** ***** done before and found it difficult to repeat procedure afterwords. If u can message me steps to take better for me so I can refer back to it if needs be.

Expert:  Viet - Computer Tech replied 2 years ago.
It's easier with remote support as I can show you the steps directly on your computer while you are watching, then I would summarize / write the steps for you. Otherwise, I can write the steps here only.

Can you please let me know more details about what you are trying to do?

Please let me know. Thank you.
Customer: replied 2 years ago.

Sorry, not sure how much more detail I can give over and above my first question. Easy on old laptop but cant do it on this. Do I need to find a toolbar for this. Writing down steps would work better for me.

Expert:  Viet - Computer Tech replied 2 years ago.

Where are the photos, word documents that you want to save? Windows 8 is new, so it can be complicated; it's easier to show you on the screen, but I'll try writing the steps as best as I can.

- For saving a photo, can you right-click on it, then select the Save image.., or something similar, option?

- For saving a web page, in the Desktop mode, you can press & release the key Alt on your keyboard, then a menu bar should appear at the top, then click on the File menu at the top, then Save....
, and/or for Internet Explorer in Desktop mode, click on the gear / wheel icon at the upper right corner, then select File -> Save...
, and/or another method: download and install the free CutePDF Writer program:
, then to save a web page, select the Printer option, then select the printer name called CutePDF, then it will let you save.

- I'm not sure where you get the word documents, but can you right-click on a word document link / icon, then select the Save... option?

When you are available, please click on the Reply to Expert tab below, and reply back to me, so we can continue. Thank you,