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Jason Jones
Jason Jones, Computer Technician
Category: Laptop
Satisfied Customers: 18330
Experience:  10+ years of both work experience and education.
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I have an Aspire 5742Z and reason today, whilst it

This answer was rated:

I have an Aspire 5742Z and for some reason today, whilst it loads Windows, when I go onto the internet it freezes.

If anyone wishes to ask Jason a question directly,
they can do so at the following page:

I am an Information Technology Professional with over 15 years of professional experience. I am the technician assigned to your case today. I look forward to working with you and resolving this problem.
Please, follow the instructions below to solve your problem:
- While holding down the Windows key, press the letter R key.
- In the box that comes up, type: rstrui
- Click Ok
- Choose to Restore to an earlier time > Click Next.
- Choose a date at least one week before you started experiencing your problem.
- Click NEXT > NEXT > NEXT.
- Your computer will restart and your issue will be gone.
I look forward to your next message or your rating below.
Please, do not forget to rate my help on this page.
Thank you again,
- Jason
Jason Jones and other Laptop Specialists are ready to help you
Thank you.
Please, click the following link and choose to run the remote application:
Customer: replied 2 years ago.

Oh dear, im actually contacting you from a spare machine as im struggling with the internet on the faulty machine, how are we going to get around that?

On the problem computer, please go to the following page and run the remote from there:
Thank you.
Are you having any problems with running that remote application after it is downloaded?
Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?
Customer: replied 2 years ago.


im getting application error, trying internet explorer

Thank you. ***** should work.
Customer: replied 2 years ago.

excellent, first class.

Hello Jonathan,
Thank you for your time, the chance to work with you, and for the update.
I am a member of all computer, networking, and cell phone categories. If you ever need anything else, please let me know.
I'm online most hours of the day and only a brief time away.
Customer: replied 2 years ago.

Jason was superb and was with me every step of the way. A genius.